Preferences Only necessary Accept all 下記日付につきまして、「JCVお問合せ窓口」業務を休業させていただきます。予めご了承ください。
【お知らせ】SenseThunder/SensePass端末に保存されている個人情報や写真につきましてこちら をご覧ください。
JCV お問合せ窓口 JCVお問合せ窓口 Raise a request JCV製品をご購入され、サポート契約期間中のお客様に対するテクニカルサポート窓口となります。
なお、お問合せには契約番号と企業名が必須となります。ご確認の上、お問い合わせをお願いします。
お問合せの前に【お問合せにあたってのご注意】 をご一読くださいマニュアル をご参照ください。
個人情報のお取り扱いに関しましては 【個人情報の取り扱いについて】 をご参照ください。
お問合せになりたい製品を以下から選び、必要項目を入力いただきお問合せください。
What can we help you with? Required fields are marked with an asterisk*
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提供時間外のお問合わせにつきましては、翌営業日以降の回答となりますことをご了承ください。</p>\n<p>なお、お問合せには契約番号と企業名が必須となります。ご確認の上、お問い合わせをお願いします。</p>\n<p>お問合せの前に<a href=\"https://japancv.atlassian.net/servicedesk/customer/article/2431549473\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">【お問合せにあたってのご注意】</a>をご一読ください<br> 本システムの操作方法の詳細は <a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/article/2287797119\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">マニュアル</a> をご参照ください。</p>\n<p>個人情報のお取り扱いに関しましては <a href=\"https://japancv.atlassian.net/servicedesk/customer/article/2431877149\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">【個人情報の取り扱いについて】</a> をご参照ください。</p>\n<p>お問合せになりたい製品を以下から選び、必要項目を入力いただきお問合せください。</p>\n<ul class=\"alternate\" type=\"square\">\n <li>デバイス製品 \n <ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10664\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-E/Mini/Air/Attendance </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10643\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SensePass/JCV Pass CS </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/11421\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PayPad Plus </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10666\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseNebula </a></li>\n </ul></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>SaaS/管理ソフトウェア製品 \n <ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/11350\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV Cloud </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10679\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseLink Cloud </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10644\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseLink Enterprise </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10761\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseLink Connector </a></li>\n </ul></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>SDK製品 \n <ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10731\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV AR SDK </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/11422\" 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赤いマークがついた項目以外は任意入力項目となります。発生している事象と関連しそうな場合は積極的にご記入をお願いします。分かる範囲で多く埋めていただけますと迅速な問題解決につながる可能性がございます。</p>","callToAction":"JCV AR SDK","introHtml":"","icon":10659,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10659","groups":[31],"key":""},{"id":"11350","name":"JCV Cloud","descriptionHtml":"<p>JCV Cloudのマニュアルはこちら</p>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.cloud.japancv.co.jp/v1.0-JP/docs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV Cloud全般</a></li>\n <li><a href=\"https://docs.japancv.co.jp/face-login-sso\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Face Login </a></li>\n</ul>","callToAction":"JCV Cloud","introHtml":"<p>JCV Cloud関連のお問合せ (Inquiries about JCV Cloud)<br> ・JCV Cloud全般<br> ・AnySee<br> ・Identity Manager<br> ・Face Login</p>","icon":10702,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10702","groups":[31],"key":""},{"id":"10636","name":"JCV顔認証 SDK / JCV属性分析 SDK","descriptionHtml":"<p>迅速な問題解決のために問い合わせ時になるべくログをご提供いただけますでしょうか。 <br> 赤いマークがついた項目以外は任意入力項目となります。発生している事象と関連しそうな場合は積極的にご記入をお願いします。分かる範囲で多く埋めていただけますと迅速な問題解決につながる可能性がございます。</p>","callToAction":"JCV顔認証 SDK / JCV属性分析 SDK","introHtml":"","icon":10659,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10659","groups":[31],"key":""},{"id":"11421","name":"PayPad Plus","descriptionHtml":"<p>PayPad Plusマニュアルは<a href=\"https://docs.japancv.co.jp/paypadplus/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">こちら </a></p>","callToAction":"PayPad Plus","introHtml":"","icon":10708,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10708","groups":[31],"key":""},{"id":"11422","name":"PayPad Plus 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class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.japancv.co.jp/senselink/v/senselink-ge-enterprise-v2.3.3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">V2.3.3</a></li>\n <li><a href=\"https://docs.japancv.co.jp/senselink/v/v2.6.0-ja\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">V2.6.0</a></li>\n</ul>","callToAction":"SenseLink Enterprise(オンプレミス版)","introHtml":"","icon":10658,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10658","groups":[31],"key":""},{"id":"10666","name":"SenseNebula","descriptionHtml":"<p>SenseNebula マニュアルは <a href=\"https://docs.japancv.co.jp/sensenebula\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">こちら</a></p>","callToAction":"SenseNebula","introHtml":"","icon":10657,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10657","groups":[31],"key":""},{"id":"10643","name":"SensePass/JCV Pass CS","descriptionHtml":"<p>製品マニュアルはこちら</p>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.japancv.co.jp/sensepass/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SensePass </a></li>\n <li><a href=\"https://docs.japancv.co.jp/jcv-pass-cs/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV Pass CS </a></li>\n</ul>","callToAction":"SensePass/JCV Pass CS","introHtml":"<p>SensePassにSenseThunder-Mini（サーモカメラ）を装着してご利用のお客様はSenseThunderのフォームよりお問い合わせをお願いします</p>","icon":10661,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10661","groups":[31],"key":""},{"id":"10664","name":"SenseThunder-E/Mini/Air/Attendance","descriptionHtml":"<p>【以下の方法で事象が解決することが多いのでお問合せの前にお試しください】<br> 1. 電源を入れ直してみてください<br> 2. PoEインジェクター、タブレット端末（SensePass/pro)、LANケーブル、サーモカメラそれぞれがしっかりと接続されているかご確認ください<br> 3. 故障が疑われる箇所のみを他の物と交換して正常に動作するかご確認ください</p>\n<ul class=\"alternate\" type=\"square\">\n <li>ご参考：<a href=\"https://japancv.atlassian.net/servicedesk/customer/kb/view/427425852\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder E/Mini/Airトラブルシューティングガイド </a></li>\n</ul>\n<p>【サポート動作環境について】<br> 弊社下記製品にて温度検知を行うサーモカメラの動作環境（室温）は次の通りとなり、この範囲外でご利用された場合、温度検知精度が低下し、異常な高温もしくは低温が検知されることがあります。<br> SenseThunder-Air ：10～35℃<br> SenseThunder-Mini：17～30℃<br> SenseThunder-E ：15～25℃<br> SenseXcess ：10～35℃</p>\n<ul class=\"alternate\" type=\"square\">\n <li>ご参考：正しい温度検知のために（製品マニュアル）<br> <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual/sensethunder-air/6-temperature-detection-guideline/61-shiinotamenogaidorain\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-Air</a><br> <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual/sensethunder-mini/6-temperature-detection-guideline/6-1-guideline\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-Mini</a><br> <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual/sensethunder-e/6-temperature-detection-guideline/6-1-guideline\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-E</a></li>\n</ul>","callToAction":"SenseThunder-E/Mini/Air/Attendance","introHtml":"<p>製品マニュアルはこちら<br> <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunderシリーズ </a><br> <a href=\"https://docs.japancv.co.jp/thunder_attendance\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder Attendance 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inquiries)","introHtml":"<p>上記製品のいずれにも該当しないものについてはこちらよりお問合せをお願いいたします。<br> ※料金や契約に関するお問合せは各営業担当またはご購入元の代理店様にお問合せください。</p>","icon":10320,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[31],"key":""},{"id":"10760","name":"JCVモバイルアプリケーション","descriptionHtml":"","callToAction":"JCVモバイルアプリケーション","introHtml":"<p>温度管理アプリやその他JCVが提供しているモバイルアプリ</p>","icon":10682,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10682","groups":[],"key":""},{"id":"11237","name":"On Boarding","descriptionHtml":"","callToAction":"On Boarding","introHtml":"<p>JCV Internal 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