{"xsrfToken":"84454fd2769689b384293564b821152100a3dc03_lout","branding":{"id":"2","key":"test","name":"JCVお問合せ窓口","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de3131","headerLinkHoverBGColor":"#de3131","headerBadgeColor":"#de3131"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"JCV お問合せ窓口","sharedPortalName":"JCV お問合せ窓口","userInitialAnnouncementHeader":"窓口について - 弊社サポートサービス提供時間は弊社営業日の10:00 - 17:00 となります","userInitialAnnouncementMessageWiki":"JCVお問合せ窓口： 　JCV製品を弊社もしくは弊社代理店経由にてご購入され、弊社サポート契約期間中のお客様に対するテクニカルサポート窓口となります。\nJCVECお問合せ窓口： 　JCV製品をECサイト経由でご購入されたお客様へのテクニカルサポート窓口です。","translations":{"en-US":{"helpCenterTitle":"JCV お問合せ窓口","sharedPortalName":"JCV お問合せ窓口","announcementHeader":"窓口について - 弊社サポートサービス提供時間は弊社営業日の10:00 - 17:00 となります","announcementMessage":"JCVお問合せ窓口：\n　JCV製品を弊社もしくは弊社代理店経由にてご購入され、弊社サポート契約期間中のお客様に対するテクニカルサポート窓口となります。\n\nJCVECお問合せ窓口：\n　JCV製品をECサイト経由でご購入されたお客様へのテクニカルサポート窓口です。","localeDisplayName":"English (United States)"},"ja-JP":{"helpCenterTitle":"JCVお問合せ窓口へようこそ","sharedPortalName":"JCVお問合せ窓口へようこそ","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cce4820f-3f15-4209-b79d-d5f285809fba/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjFkNmE0Yy03MTU0LTQ4ZWMtYmI1Yi02ZTM1ZjlkZWE1NWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjZTQ4MjBmLTNmMTUtNDIwOS1iNzlkLWQ1ZjI4NTgwOWZiYSI6WyJyZWFkIl19LCJleHAiOjE3NDQwODY0MTQsIm5iZiI6MTc0NDA4NTgxNH0.9i_sZnNQ3JYxGIgByBL8NjBaDcsOqfuccmnMCHgmF_g&client=1b1d6a4c-7154-48ec-bb5b-6e35f9dea55f&height=300&mode=fit","bannerMediaApiFileId":"cce4820f-3f15-4209-b79d-d5f285809fba","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"test","projectId":10091,"serviceDeskId":2,"name":"JCVお問合せ窓口","description":"JCV製品をご購入され、サポート契約期間中のお客様に対するテクニカルサポート窓口となります。 サポートサービス提供時間は弊社営業日の10:00 - 17:00 となります。 提供時間外のお問合わせにつきましては、翌営業日以降の回答となりますことをご了承ください。\nなお、お問合せには契約番号と企業名が必須となります。ご確認の上、お問い合わせをお願いします。\nお問合せの前に<a href=\"https://japancv.atlassian.net/servicedesk/customer/article/2431549473\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">【お問合せにあたってのご注意】</a>をご一読ください 本システムの操作方法の詳細は <a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/article/2287797119\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">マニュアル</a> をご参照ください。\n個人情報のお取り扱いに関しましては <a href=\"https://japancv.atlassian.net/servicedesk/customer/article/2431877149\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">【個人情報の取り扱いについて】</a> をご参照ください。\nお問合せになりたい製品を以下から選び、必要項目を入力いただきお問合せください。\n<ul class=\"alternate\" type=\"square\">\n <li>デバイス製品 \n <ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10664\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-E/Mini/Air/Attendance </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10643\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SensePass/JCV Pass CS </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/11421\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PayPad Plus </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10666\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseNebula </a></li>\n </ul></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>SaaS/管理ソフトウェア製品 \n <ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/11350\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV Cloud </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10679\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseLink Cloud </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10644\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseLink Enterprise </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10761\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseLink Connector </a></li>\n </ul></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>SDK製品 \n <ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10731\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV AR SDK </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/11422\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PayPad Plus SDK </a></li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10636\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV顔認証SDK/JCV属性分析SDK </a></li>\n </ul></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10668\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">その他のお問合せ </a> (お問合せ製品が上記に該当しない場合） ※料金や契約に関するお問合せは各営業担当またはご購入元の代理店様にお問合せください</li>\n <li><a href=\"https://japancv.atlassian.net/servicedesk/customer/portal/2/group/31/create/10678\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">お問合せ用アカウントの申請 </a></li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10731","name":"JCV AR SDK","descriptionHtml":"迅速な問題解決のために問い合わせ時になるべくログをご提供いただけますでしょうか。　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 赤いマークがついた項目以外は任意入力項目となります。発生している事象と関連しそうな場合は積極的にご記入をお願いします。分かる範囲で多く埋めていただけますと迅速な問題解決につながる可能性がございます。","callToAction":"JCV AR SDK","introHtml":"","icon":10659,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10659","groups":[31],"key":""},{"id":"11350","name":"JCV Cloud","descriptionHtml":"JCV Cloudのマニュアルはこちら\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.cloud.japancv.co.jp/v1.0-JP/docs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV Cloud全般</a></li>\n <li><a href=\"https://docs.japancv.co.jp/face-login-sso\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Face Login </a></li>\n</ul>","callToAction":"JCV Cloud","introHtml":"JCV Cloud関連のお問合せ (Inquiries about JCV Cloud) ・JCV Cloud全般 ・AnySee ・Identity Manager ・Face Login","icon":10702,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10702","groups":[31],"key":""},{"id":"10636","name":"JCV顔認証 SDK / JCV属性分析 SDK","descriptionHtml":"迅速な問題解決のために問い合わせ時になるべくログをご提供いただけますでしょうか。　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 赤いマークがついた項目以外は任意入力項目となります。発生している事象と関連しそうな場合は積極的にご記入をお願いします。分かる範囲で多く埋めていただけますと迅速な問題解決につながる可能性がございます。","callToAction":"JCV顔認証 SDK / JCV属性分析 SDK","introHtml":"","icon":10659,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10659","groups":[31],"key":""},{"id":"11421","name":"PayPad Plus","descriptionHtml":"PayPad Plusマニュアルは<a href=\"https://docs.japancv.co.jp/paypadplus/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">こちら </a>","callToAction":"PayPad Plus","introHtml":"","icon":10708,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10708","groups":[31],"key":""},{"id":"11422","name":"PayPad Plus SDK","descriptionHtml":"","callToAction":"PayPad Plus SDK","introHtml":"","icon":10707,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10707","groups":[31],"key":""},{"id":"10679","name":"SenseLink Cloud","descriptionHtml":"SenseLink Cloud マニュアルは<a href=\"https://docs.japancv.co.jp/senselink/user-manual\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">こちら</a>","callToAction":"SenseLink Cloud","introHtml":"","icon":10663,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10663","groups":[31],"key":""},{"id":"10761","name":"SenseLink Connector","descriptionHtml":"","callToAction":"SenseLink Connector","introHtml":"","icon":10670,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10670","groups":[31],"key":""},{"id":"10644","name":"SenseLink Enterprise(オンプレミス版)","descriptionHtml":"SenseLink Enterpriseマニュアルはこちら\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.japancv.co.jp/senselink/v/senselink-ge-enterprise-v2.3.3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">V2.3.3</a></li>\n <li><a href=\"https://docs.japancv.co.jp/senselink/v/v2.6.0-ja\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">V2.6.0</a></li>\n</ul>","callToAction":"SenseLink Enterprise(オンプレミス版)","introHtml":"","icon":10658,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10658","groups":[31],"key":""},{"id":"10666","name":"SenseNebula","descriptionHtml":"SenseNebula マニュアルは <a href=\"https://docs.japancv.co.jp/sensenebula\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">こちら</a>","callToAction":"SenseNebula","introHtml":"","icon":10657,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10657","groups":[31],"key":""},{"id":"10643","name":"SensePass/JCV Pass CS","descriptionHtml":"製品マニュアルはこちら\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://docs.japancv.co.jp/sensepass/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SensePass </a></li>\n <li><a href=\"https://docs.japancv.co.jp/jcv-pass-cs/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JCV Pass CS </a></li>\n</ul>","callToAction":"SensePass/JCV Pass CS","introHtml":"SensePassにSenseThunder-Mini（サーモカメラ）を装着してご利用のお客様はSenseThunderのフォームよりお問い合わせをお願いします","icon":10661,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10661","groups":[31],"key":""},{"id":"10664","name":"SenseThunder-E/Mini/Air/Attendance","descriptionHtml":"【以下の方法で事象が解決することが多いのでお問合せの前にお試しください】 1. 電源を入れ直してみてください 2. PoEインジェクター、タブレット端末（SensePass/pro)、LANケーブル、サーモカメラそれぞれがしっかりと接続されているかご確認ください 3. 故障が疑われる箇所のみを他の物と交換して正常に動作するかご確認ください\n<ul class=\"alternate\" type=\"square\">\n <li>ご参考：<a href=\"https://japancv.atlassian.net/servicedesk/customer/kb/view/427425852\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder E/Mini/Airトラブルシューティングガイド </a></li>\n</ul>\n【サポート動作環境について】 弊社下記製品にて温度検知を行うサーモカメラの動作環境（室温）は次の通りとなり、この範囲外でご利用された場合、温度検知精度が低下し、異常な高温もしくは低温が検知されることがあります。 SenseThunder-Air ：10～35℃ SenseThunder-Mini：17～30℃ SenseThunder-E ：15～25℃ SenseXcess ：10～35℃\n<ul class=\"alternate\" type=\"square\">\n <li>ご参考：正しい温度検知のために（製品マニュアル） <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual/sensethunder-air/6-temperature-detection-guideline/61-shiinotamenogaidorain\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-Air</a> <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual/sensethunder-mini/6-temperature-detection-guideline/6-1-guideline\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-Mini</a> <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual/sensethunder-e/6-temperature-detection-guideline/6-1-guideline\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder-E</a></li>\n</ul>","callToAction":"SenseThunder-E/Mini/Air/Attendance","introHtml":"製品マニュアルはこちら <a href=\"https://docs.japancv.co.jp/sensethunder/user-manual\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunderシリーズ </a> <a href=\"https://docs.japancv.co.jp/thunder_attendance\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SenseThunder Attendance </a>","icon":10660,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10660","groups":[31],"key":""},{"id":"10678","name":"お問合せ用アカウント申請フォーム","descriptionHtml":"貴社の他の方からも問い合わせを行いたい場合はこちらより申請をお願いいたします。追加されたい方のメールアドレスをメールアドレス欄に記載ください。複数追加の場合はexcelファイルにて添付お願いいたします。　 ※ご申請をされる方と同じ企業のお客様として登録しますので問い合わせ内容は共有可能となります（共有しないことも可能です） 【代理店様へ】 エンドユーザー様からの直接のお問い合わせはJCVでは受けかねます。したがいましてエンドユーザー様への本システムのアカウント発行も受けかねますことをご了承ください。","callToAction":"お問合せ用アカウント申請フォーム","introHtml":"本システムのアカウント発行専用フォームです。 ※製品のお問い合わせには使用できません。他のフォームを選択してください※","icon":10311,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[31],"key":""},{"id":"10668","name":"その他のお問合せ (Other inquiries)","descriptionHtml":"上記製品のいずれにも該当しないものについてはこちらよりお問合せをお願いいたします。 ※料金や契約に関するお問合せは各営業担当またはご購入元の代理店様にお問合せください。","callToAction":"その他のお問合せ (Other inquiries)","introHtml":"上記製品のいずれにも該当しないものについてはこちらよりお問合せをお願いいたします。 ※料金や契約に関するお問合せは各営業担当またはご購入元の代理店様にお問合せください。","icon":10320,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[31],"key":""},{"id":"10760","name":"JCVモバイルアプリケーション","descriptionHtml":"","callToAction":"JCVモバイルアプリケーション","introHtml":"温度管理アプリやその他JCVが提供しているモバイルアプリ","icon":10682,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10682","groups":[],"key":""},{"id":"11237","name":"On Boarding","descriptionHtml":"","callToAction":"On Boarding","introHtml":"JCV Internal Use","icon":10309,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"製品別お問合せフォーム"}],"orderMapping":{"2":[10636,10643,10644],"3":[10664,10679,10644,11350,10643,11421,11422,10666,10636,10731,10760,10761,10678,10668],"4":[10636,10643,10644],"31":[10664,10643,11421,10666,11350,10679,10644,10761,10731,11422,10636,10668,10678]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4793f054-94c8-34a8-a770-5f480500f2bc","appLinkName":"System Confluence","appLinkUrl":"https://japancv.atlassian.net/wiki","spaceKey":"STT","spaceName":"FAQ一覧","spaceUrl":"https://japancv.atlassian.net/wiki/spaces/STT","isServer":false},"labels":[],"projectKey":"JCV","serviceDeskId":2,"kbLinkDomainURLs":["https://japancv.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JCV","userLanguageHeader":"【お知らせ】SenseThunder/SensePass端末に保存されている個人情報や写真につきまして","userLanguageMessageWiki":"弊社SenseThunder/SensePass端末ではお客様がご利用になる際の設定により個人情報や写真が端末上に保存されます。 どのような場合に保存されるのか、また、どうすれば保存されないように設定できるのか、などの詳細は <a href=\"https://japancv.atlassian.net/servicedesk/customer/article/2441150465\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">こちら </a> をご覧ください。","defaultLanguageHeader":"【お知らせ】SenseThunder/SensePass端末に保存されている個人情報や写真につきまして","defaultLanguageMessage":"弊社SenseThunder/SensePass端末ではお客様がご利用になる際の設定により個人情報や写真が端末上に保存されます。\nどのような場合に保存されるのか、また、どうすれば保存されないように設定できるのか、などの詳細は [こちら | https://japancv.atlassian.net/servicedesk/customer/article/2441150465] をご覧ください。","defaultLanguageDisplayName":"Japanese (Japan)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjFkNmE0Yy03MTU0LTQ4ZWMtYmI1Yi02ZTM1ZjlkZWE1NWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDkxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwODcwMTQsIm5iZiI6MTc0NDA4NTgxNH0.e25cwFskPNo6MlEH10KEfXoijzxUgQ2NJgxoL_CDjxw","targetCollection":"upload-project-10091","endpointUrl":"https://api.media.atlassian.com","clientId":"1b1d6a4c-7154-48ec-bb5b-6e35f9dea55f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"12dac6d5-76f0-4906-a011-abcc1235e3e2","name":"よくあるお問合せ（FAQ）","description":"よくあるお問合せとその回答をまとめています。お問合せ前に是非ご確認ください。以下のお問合せフォーム一覧からもお問合せいただけます。","categoryUrl":"https://japancv.atlassian.net/servicedesk/customer/portal/2/topic/12dac6d5-76f0-4906-a011-abcc1235e3e2","lastUpdated":"1682413282339","createdAt":"1598519399185"}]}},"reqCreate":{"id":10643,"projectId":10091,"form":{"name":"SensePass/JCV Pass CS","descriptionHtml":"製品マニュアルはこちら\n<ul class=\"alternate\" type=\"square\">\n\t<li><a href=\"https://docs.japancv.co.jp/sensepass/\" class=\"external-link\" rel=\"nofollow noreferrer\">SensePass </a></li>\n\t<li><a href=\"https://docs.japancv.co.jp/jcv-pass-cs/\" class=\"external-link\" rel=\"nofollow noreferrer\">JCV Pass CS </a></li>\n</ul>\n","callToAction":"SensePass/JCV Pass CS","intro":"SensePassにSenseThunder-Mini（サーモカメラ）を装着してご利用のお客様はSenseThunderのフォームよりお問い合わせをお願いします","instructions":"製品マニュアルはこちら\n<ul class=\"alternate\" type=\"square\">\n\t<li><a href=\"https://docs.japancv.co.jp/sensepass/\" class=\"external-link\" rel=\"nofollow noreferrer\">SensePass </a></li>\n\t<li><a href=\"https://docs.japancv.co.jp/jcv-pass-cs/\" class=\"external-link\" rel=\"nofollow noreferrer\">JCV Pass CS </a></li>\n</ul>\n","icon":10661,"iconUrl":"https://japancv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10661","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10468","fieldConfigId":"10685","label":"個人情報の取り扱いについて同意 (Check to indicate your agreement to our privacy policy)","description":"本お問い合わせフォームにご入力いただいたお客様の情報は責任をもって当社が管理し、ご質問への回答、弊社製品またはサービスに関する情報のご案内以外には使用いたしません。尚、当社からの回答はお客さま個人に宛てたものです。内容の一部または全てを転用したり二次利用したりすることはご遠慮ください。当社の個人情報の取り扱い詳細については以下をご覧ください。 https://www.japancv.co.jp/privacy/","descriptionHtml":"本お問い合わせフォームにご入力いただいたお客様の情報は責任をもって当社が管理し、ご質問への回答、弊社製品またはサービスに関する情報のご案内以外には使用いたしません。尚、当社からの回答はお客さま個人に宛てたものです。内容の一部または全てを転用したり二次利用したりすることはご遠慮ください。当社の個人情報の取り扱い詳細については以下をご覧ください。 <a href=\"https://www.japancv.co.jp/privacy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.japancv.co.jp/privacy/</a>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10929","label":"同意します","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10515","fieldConfigId":"10742","label":"契約番号 (Contract number)","description":"お問合せ対象となる製品の契約番号をご記載ください。契約番号はサービス開始時に送付いたしました「サービス開始通知書」に記載してあります。また、契約更新された場合は新しい契約番号をご入力ください。","descriptionHtml":"お問合せ対象となる製品の契約番号をご記載ください。契約番号はサービス開始時に送付いたしました「サービス開始通知書」に記載してあります。また、契約更新された場合は新しい契約番号をご入力ください。","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10347","fieldConfigId":"10544","label":"お問い合わせいただいた貴社名 (Your company name)","description":"（代理店様へ）貴社のお客様名ではありません。(Note for distributors, please enter your company name, not the end user)","descriptionHtml":"（代理店様へ）貴社のお客様名ではありません。(Note for distributors, please enter your company name, not the end user)","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10387","fieldConfigId":"10586","label":"(代理店様向け入力項目)エンドユーザーのお客様名(代理店様向け入力項目)エンドユーザーのお客様名 (For distributors, describe end user company name)","description":"JCVから直接購入されているお客様は「なし」と記載をお願いします (Enter, None, if you purchase directly from JCV)","descriptionHtml":"JCVから直接購入されているお客様は「なし」と記載をお願いします (Enter, None, if you purchase directly from JCV)","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10348","fieldConfigId":"10545","label":"お問合せ頂いた方のお名前 (Your name)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10384","fieldConfigId":"10583","label":"影響度 (Impact to your Business)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10579","label":"重大度4(業務への影響が少ない問題または質問) (Minor)","selected":false,"children":[]},{"value":"10580","label":"重大度3(業務に中程度の影響を与えている) (Middle)","selected":false,"children":[]},{"value":"10581","label":"重大度2(深刻な問題が生じている) (Major)","selected":false,"children":[]},{"value":"10582","label":"重大度1(業務のコアの部分や多数のユーザーに影響を与えている) (Critical)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10831","fieldConfigId":"11200","label":"お問い合わせ製品(Product)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11776","label":"SensePass","selected":false,"children":[]},{"value":"11777","label":"JCV Pass CS","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10307","fieldConfigId":"10499","label":"アプリのバージョンとビルド番号 (Version and Build number)","description":"画面を長押し→パスワードを入力(パスワードは管理者様にご確認ください)→デバイス情報またはバージョン情報に記載ございます (How to check app ver; 1. tap the the screen for seconds 2. Device Details or System Info)","descriptionHtml":"画面を長押し→パスワードを入力(パスワードは管理者様にご確認ください)→デバイス情報またはバージョン情報に記載ございます (How to check app ver; 1. tap the the screen for seconds 2. Device Details or System Info)","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11826","label":"JCV SPARKのお客様","selected":false,"children":[]},{"value":"10424","label":"v1.2.1 (65)","selected":false,"children":[]},{"value":"10514","label":"v1.2.3 (76)","selected":false,"children":[]},{"value":"10515","label":"v1.2.3 (79)","selected":false,"children":[]},{"value":"10516","label":"v1.2.3 (80)","selected":false,"children":[]},{"value":"11373","label":"v1.2.5 (88)","selected":false,"children":[]},{"value":"11384","label":"v2.3.1 (224)","selected":false,"children":[]},{"value":"11439","label":"v2.3.4 (316)","selected":false,"children":[]},{"value":"11483","label":"v2.3.5 (325)","selected":false,"children":[]},{"value":"11648","label":"v2.4.1 (408)","selected":false,"children":[]},{"value":"11680","label":"v2.5.1 (505)","selected":false,"children":[]},{"value":"11812","label":"v2.5.3 (515)","selected":false,"children":[]},{"value":"11830","label":"(JCV Pass CS) → V3.0.8(195)","selected":false,"children":[]},{"value":"11831","label":"(JCV Pass CS) → V3.0.8(551)","selected":false,"children":[]},{"value":"11788","label":"(JCV Pass CS) → V3.4(21)","selected":false,"children":[]},{"value":"10517","label":"その他","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10311","fieldConfigId":"10503","label":"SenseLinkのバージョン (SenseLink Version)またはJCV Cloud","description":"接続しているSenseLinkの画面の右上で「admin」->「about」で確認してください。なしの場合、「その他」を選んでください。","descriptionHtml":"接続しているSenseLinkの画面の右上で「admin」->「about」で確認してください。なしの場合、「その他」を選んでください。","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10559","label":"SenseLink V1.10.1","selected":false,"children":[]},{"value":"10427","label":"SenseLink V1.10.7","selected":false,"children":[]},{"value":"10495","label":"SenseLink V2.2","selected":false,"children":[]},{"value":"10779","label":"SenseLink V2.3.2","selected":false,"children":[]},{"value":"10917","label":"SenseLink V2.3.3","selected":false,"children":[]},{"value":"11540","label":"SenseLink V2.6.0","selected":false,"children":[]},{"value":"11372","label":"SenseLink Cloud","selected":false,"children":[]},{"value":"11824","label":"JCV Cloud","selected":false,"children":[]},{"value":"10499","label":"その他","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10305","fieldConfigId":"10497","label":"電源方式：AC電源アダプターまたはPOE (Power Supply: AC Adaptor or POE)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10422","label":"AC電源アダプター","selected":false,"children":[]},{"value":"10423","label":"POEインジェクター","selected":false,"children":[]},{"value":"10569","label":"不明( No Idea)","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"概要 (Summary)","description":"お問合せ内容の概要を一文でご記載ください","descriptionHtml":"お問合せ内容の概要を一文でご記載ください","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"お問い合わせ内容の詳細 (Details of your inquiry)","description":"①事象の詳細②再現手順③再現確率などをご記載ください。動画や画面写真などは下記の添付ファイル欄に添付をお願いします。(Details and steps to reproduce - please include details and attach screenshots, error messages, code, log files, frequency, etc. to the Attachments field below)","descriptionHtml":"①事象の詳細②再現手順③再現確率などをご記載ください。動画や画面写真などは下記の添付ファイル欄に添付をお願いします。(Details and steps to reproduce - please include details and attach screenshots, error messages, code, log files, frequency, etc. to the Attachments field below)","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"添付ファイル（Attachment)","description":"ログファイル、コード、エラーメッセージ、不具合箇所の写真などをご共有ください。(please attach screenshots, error messages, code, log files, frequency, etc.)","descriptionHtml":"ログファイル、コード、エラーメッセージ、不具合箇所の写真などをご共有ください。(please attach screenshots, error messages, code, log files, frequency, etc.)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10355","fieldConfigId":"10552","label":"Type (問合わせ種別)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10453","label":"Question","selected":false,"children":[]},{"value":"10536","label":"Document","selected":false,"children":[]},{"value":"10455","label":"Request","selected":false,"children":[]},{"value":"10456","label":"License/Contract","selected":false,"children":[]},{"value":"10775","label":"Problem","selected":false,"children":[]},{"value":"11484","label":"Duplicate","selected":false,"children":[]},{"value":"10522","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10400","fieldConfigId":"10601","label":"Root Cause (原因)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10604","label":"Initial H/W Defect","selected":false,"children":[]},{"value":"10605","label":"H/W Defect","selected":false,"children":[]},{"value":"10625","label":"S/W Defect","selected":false,"children":[]},{"value":"10606","label":"Installation","selected":false,"children":[]},{"value":"10613","label":"Configuration","selected":false,"children":[]},{"value":"11390","label":"Operation","selected":false,"children":[]},{"value":"10608","label":"Document Defect","selected":false,"children":[]},{"value":"10776","label":"Document Available","selected":false,"children":[]},{"value":"11421","label":"Need Enhancement","selected":false,"children":[]},{"value":"10607","label":"Environment or Network","selected":false,"children":[]},{"value":"10610","label":"PoE/AC Adapter","selected":false,"children":[]},{"value":"10611","label":"LAN Cable","selected":false,"children":[]},{"value":"10612","label":"Other","selected":false,"children":[]},{"value":"11477","label":"Other than TS","selected":false,"children":[]},{"value":"11479","label":"Cause Unknown","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10401","fieldConfigId":"10602","label":"Affected Product (問題のあった部分-複数選択可)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10615","label":"SenseThunder-Mini","selected":false,"children":[]},{"value":"10614","label":"SenseThunder-E","selected":false,"children":[]},{"value":"11147","label":"SenseThunder-Air","selected":false,"children":[]},{"value":"10618","label":"SenseLink Cloud","selected":false,"children":[]},{"value":"10617","label":"SenseLink Enterprise","selected":false,"children":[]},{"value":"11466","label":"SenseLink Enterprise Pro","selected":false,"children":[]},{"value":"10616","label":"SensePass","selected":false,"children":[]},{"value":"11515","label":"SenseXcess","selected":false,"children":[]},{"value":"10619","label":"SenseNebula","selected":false,"children":[]},{"value":"11516","label":"SenseXperience","selected":false,"children":[]},{"value":"11472","label":"M20","selected":false,"children":[]},{"value":"11696","label":"Thunder Attendance","selected":false,"children":[]},{"value":"10620","label":"FacePro SDK","selected":false,"children":[]},{"value":"10621","label":"Insight SDK","selected":false,"children":[]},{"value":"10794","label":"AR SDK","selected":false,"children":[]},{"value":"11424","label":"ThunderSDK","selected":false,"children":[]},{"value":"11422","label":"Stand","selected":false,"children":[]},{"value":"11464","label":"Custom Stand/Dispenser","selected":false,"children":[]},{"value":"10622","label":"PoE","selected":false,"children":[]},{"value":"11423","label":"AC Adapter","selected":false,"children":[]},{"value":"10623","label":"LAN Cable","selected":false,"children":[]},{"value":"11465","label":"Other Cable","selected":false,"children":[]},{"value":"10962","label":"JCV Application","selected":false,"children":[]},{"value":"10795","label":"Customer's application","selected":false,"children":[]},{"value":"11485","label":"SenseMars","selected":false,"children":[]},{"value":"11486","label":"Mercury Cloud","selected":false,"children":[]},{"value":"11487","label":"SenseID","selected":false,"children":[]},{"value":"11488","label":"PopPay","selected":false,"children":[]},{"value":"11489","label":"PayPad Plus","selected":false,"children":[]},{"value":"11490","label":"Digital Human","selected":false,"children":[]},{"value":"11678","label":"JCV Cloud (General)","selected":false,"children":[]},{"value":"11679","label":"JCV Cloud AnySee","selected":false,"children":[]},{"value":"11820","label":"JCV Cloud Identity Manager","selected":false,"children":[]},{"value":"11821","label":"Face Login","selected":false,"children":[]},{"value":"11787","label":"JCV Pass CS","selected":false,"children":[]},{"value":"11849","label":"Telpo F8","selected":false,"children":[]},{"value":"10624","label":"Other","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10343","fieldConfigId":"10540","label":"既存ナレッジ文書の有無","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10568","label":"Manual","selected":false,"children":[]},{"value":"11105","label":"External Doc","selected":false,"children":[]},{"value":"11106","label":"Internal Doc","selected":false,"children":[]},{"value":"11107","label":"None","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10713","fieldConfigId":"11015","label":"Survey Sent","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11473","label":"Yes","selected":false,"children":[]},{"value":"11474","label":"No","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10643","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10643","calendarParams":{"firstDay":0,"date":"2025-04-08T13:16:55+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4793f054-94c8-34a8-a770-5f480500f2bc","appLinkName":"System Confluence","appLinkUrl":"https://japancv.atlassian.net/wiki","spaceKey":"STT","spaceName":"FAQ一覧","spaceUrl":"https://japancv.atlassian.net/wiki/spaces/STT","isServer":false},"labels":[],"projectKey":"JCV","serviceDeskId":2,"kbLinkDomainURLs":["https://japancv.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjFkNmE0Yy03MTU0LTQ4ZWMtYmI1Yi02ZTM1ZjlkZWE1NWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDkxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQwODcwMTUsIm5iZiI6MTc0NDA4NTgxNX0.htaBE39xNZ2qA6dEH2XGUytZXNzP5vxnIUUVLf8E9b0","targetCollection":"upload-project-10091","endpointUrl":"https://api.media.atlassian.com","clientId":"1b1d6a4c-7154-48ec-bb5b-6e35f9dea55f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=japancv","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"84454fd2769689b384293564b821152100a3dc03_lout","baseUrl":"https://japancv.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://japancv.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1b1d6a4c-7154-48ec-bb5b-6e35f9dea55f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4ef1ab5a55874a35859534df2af3d744","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

【お知らせ】SenseThunder/SensePass端末に保存されている個人情報や写真につきまして

弊社SenseThunder/SensePass端末ではお客様がご利用になる際の設定により個人情報や写真が端末上に保存されます。
どのような場合に保存されるのか、また、どうすれば保存されないように設定できるのか、などの詳細はこちらをご覧ください。

JCVお問合せ窓口

JCV製品をご購入され、サポート契約期間中のお客様に対するテクニカルサポート窓口となります。
サポートサービス提供時間は弊社営業日の10:00 - 17:00 となります。
提供時間外のお問合わせにつきましては、翌営業日以降の回答となりますことをご了承ください。

なお、お問合せには契約番号と企業名が必須となります。ご確認の上、お問い合わせをお願いします。

お問合せの前に【お問合せにあたってのご注意】をご一読ください
本システムの操作方法の詳細はマニュアルをご参照ください。

個人情報のお取り扱いに関しましては【個人情報の取り扱いについて】をご参照ください。

お問合せになりたい製品を以下から選び、必要項目を入力いただきお問合せください。

デバイス製品

SaaS/管理ソフトウェア製品

SDK製品

その他のお問合せ (お問合せ製品が上記に該当しない場合）
※料金や契約に関するお問合せは各営業担当またはご購入元の代理店様にお問合せください
お問合せ用アカウントの申請

What can we help you with?

Select is focused , press Down to open the menu,

SensePass/JCV Pass CS

製品マニュアルはこちら

Required fields are marked with an asterisk

Email confirmation to(required)

個人情報の取り扱いについて同意 (Check to indicate your agreement to our privacy policy)(required)

同意します

本お問い合わせフォームにご入力いただいたお客様の情報は責任をもって当社が管理し、ご質問への回答、弊社製品またはサービスに関する情報のご案内以外には使用いたしません。尚、当社からの回答はお客さま個人に宛てたものです。内容の一部または全てを転用したり二次利用したりすることはご遠慮ください。当社の個人情報の取り扱い詳細については以下をご覧ください。 https://www.japancv.co.jp/privacy/

契約番号 (Contract number)(required)

お問合せ対象となる製品の契約番号をご記載ください。契約番号はサービス開始時に送付いたしました「サービス開始通知書」に記載してあります。また、契約更新された場合は新しい契約番号をご入力ください。

お問い合わせいただいた貴社名 (Your company name)(required)

（代理店様へ）貴社のお客様名ではありません。(Note for distributors, please enter your company name, not the end user)

(代理店様向け入力項目)エンドユーザーのお客様名(代理店様向け入力項目)エンドユーザーのお客様名 (For distributors, describe end user company name)(required)

JCVから直接購入されているお客様は「なし」と記載をお願いします (Enter, None, if you purchase directly from JCV)

お問合せ頂いた方のお名前 (Your name)(required)

影響度 (Impact to your Business)(required)

お問い合わせ製品(Product)(required)

アプリのバージョンとビルド番号 (Version and Build number)(required)

画面を長押し→パスワードを入力(パスワードは管理者様にご確認ください)→デバイス情報またはバージョン情報に記載ございます (How to check app ver; 1. tap the the screen for seconds 2. Device Details or System Info)

SenseLinkのバージョン (SenseLink Version)またはJCV Cloud(required)

接続しているSenseLinkの画面の右上で「admin」->「about」で確認してください。なしの場合、「その他」を選んでください。

電源方式：AC電源アダプターまたはPOE (Power Supply: AC Adaptor or POE)

AC電源アダプターPOEインジェクター不明( No Idea)

概要 (Summary)(required)

お問合せ内容の概要を一文でご記載ください

お問い合わせ内容の詳細 (Details of your inquiry)(required)

①事象の詳細②再現手順③再現確率などをご記載ください。動画や画面写真などは下記の添付ファイル欄に添付をお願いします。(Details and steps to reproduce - please include details and attach screenshots, error messages, code, log files, frequency, etc. to the Attachments field below)

添付ファイル（Attachment)

Drag and drop files, paste screenshots, or browse

ログファイル、コード、エラーメッセージ、不具合箇所の写真などをご共有ください。(please attach screenshots, error messages, code, log files, frequency, etc.)